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EcoSoul Uttarakhand Travel

Privacy Policy

Draft under review. Final terms applicable to your trip are stated in your written quote and booking confirmation.

Last updated: 20 October 2026

1. What we collect

  • Contact details you provide: name, phone number and/or email.
  • Trip details: destinations, dates, number of travellers, pickup/drop points, preferences and messages.
  • Basic technical data such as pages visited and the page an enquiry was sent from.

We do not ask for government ID or health details through the website. If such details become necessary for a confirmed booking (for example, a park permit), we request them separately and handle them securely.

2. Why we use it

  • To respond to your enquiry, prepare quotes and manage your booking;
  • To share necessary trip details with hotels, transport partners and drivers who fulfil your trip;
  • To improve our website and services using aggregated analytics that do not include your name, phone or email.

3. Sharing

We share only what a partner needs to deliver your service (for example, pickup point, time and a contact number for the assigned driver). We do not sell your data.

4. Retention

Enquiries that do not become bookings are deleted or anonymised after a defined retention period. Booking records are kept as required for accounting and legal purposes.

5. Security

Data is stored on secured systems with restricted, role-based access. Card payments, if offered, are processed by a reputable payment provider; we do not store card details.

6. Your choices

To access, correct or delete your information, or to stop follow-up messages, contact us at ba.dharmendra88@gmail.com.

7. Driver partner registrations

Drivers who register with us share contact details, experience, driving licence details and, if applicable, vehicle details. The licence number is stored encrypted and is visible only to authorised staff. We do not collect copies of identity or vehicle documents online — our team checks originals in person and records only that the check was done and relevant expiry dates. Applications that do not proceed are deleted after a defined retention period.

8. Cookies and similar technologies

We ask for your permission before using any cookie that is not strictly necessary, and you can change your choice at any time: .

  • Strictly necessary (always on): es_consent remembers your cookie choice for 180 days; staff sign-in to the admin area uses a secure session cookie. When you arrive from an ad, the campaign name is kept in your browser tab (not a cookie) so we can see which ads bring enquiries — it never includes personal details.
  • Analytics (only with your consent): Google Analytics cookies (_ga, _ga_*) measure which pages are used. IP addresses are anonymised and events never include your name, phone number, email or message text.
  • Marketing (only with your consent): the Meta pixel (_fbp) and Google ads measurement help us see whether our ads work and show relevant ads to people who visited.

If you withdraw consent, we stop loading these tools and delete their cookies from this website.

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